pct55 Privacy Policy — Your Data, Protected

Our Privacy Commitments at a Glance

Before reading the full policy, here are four core commitments that define how pct55 handles every piece of personal data entrusted to us by players across Bangladesh.

1. Introduction

pct55 operates the website located at pct55.org and is committed to protecting the privacy and personal information of all users who access the platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the legal bases upon which we rely, and the rights available to you as a data subject.

By registering an account and using the pct55 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this policy, please discontinue use of the platform and contact support to close your account.

2. Information We Collect

pct55 collects personal data through three primary channels: information you provide directly when registering or using the platform, information collected automatically through your use of the platform, and information received from third-party service providers where necessary for account verification and payment processing.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact customer support, you may provide us with the following categories of personal data:

• Identity data: full name, date of birth, gender, and copies of identity documents submitted for KYC verification (such as a National ID card or passport).
• Contact data: mobile phone number, email address, and residential address as provided during account registration or subsequent verification.
• Financial data: payment method details (such as bKash account number, Nagad number, or Rocket number), transaction history including deposit and withdrawal amounts, and account balance information.
• Communications data: the content of messages exchanged with the pct55 support team, including chat transcripts, email correspondence, and any complaints or feedback you submit.

Information Collected Automatically

When you visit and use the pct55 platform, certain technical and usage data is collected automatically. This includes:

• Device and technical data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and network type.
• Usage data: pages visited, time spent on each page, links clicked, games played, bets placed, and navigation paths through the platform.
• Cookie and session data: session identifiers, cookie preferences, and analytics data used to understand platform performance and user behaviour in aggregate.

Information from Third Parties

pct55 may receive personal data about you from third-party service providers in specific circumstances. Payment processors such as bKash, Nagad, and Rocket may provide transaction confirmation data. Identity verification partners may provide verification status and related information where you have consented to their use as part of the KYC process. pct55 will only use such third-party data in accordance with the purposes described in this policy.

3. How We Use Your Information

pct55 uses the personal data it collects for specific, defined purposes. We do not use your data for any purpose beyond what is described in this policy. The primary purposes for which we process personal data are:

• Account management: to create, maintain, verify, and administer your pct55 account, including processing deposits, withdrawals, and account security measures.
• Service delivery: to provide access to the games, sports betting markets, and other features available on the pct55 platform, and to personalise your experience where appropriate.
• Compliance and legal obligations: to meet KYC, anti-money laundering (AML), and responsible gaming obligations, including age verification, identity verification, and transaction monitoring.
• Customer support: to respond to your queries, complaints, and requests submitted through the pct55 support channels, and to maintain records of those interactions for quality assurance purposes.
• Platform improvement and analytics: to analyse usage patterns, identify technical issues, measure the performance of platform features, and make informed decisions about product development.
• Promotions and communications: to notify you of bonus offers, promotions, and platform updates where you have opted in to receive such communications. You may opt out of marketing communications at any time by contacting support.

4. Legal Basis for Processing

pct55 processes personal data only where a valid legal basis exists for doing so. The legal bases upon which we rely are:

• Contractual necessity: processing required to fulfil our obligations under the account agreement with you, such as creating your account, processing transactions, and providing access to platform features.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering requirements, responsible gaming obligations, and tax reporting duties.
• Legitimate interests: processing carried out for purposes that serve pct55's legitimate business interests, such as fraud prevention, platform security, and analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: where you have given explicit consent to a specific processing activity, such as opting in to receive promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

pct55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the limited circumstances described below.

Service Providers

pct55 works with carefully selected third-party service providers who assist in the operation of the platform. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting providers, and analytics platforms. All service providers are bound by contractual obligations to process your data only for specified purposes and in accordance with our instructions.

Legal and Regulatory Disclosure

pct55 may disclose personal data where required to do so by applicable law, court order, or regulatory authority. This includes cooperating with law enforcement agencies in connection with investigations into fraud, financial crime, or other unlawful activity where we are legally obliged to provide information.

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets involving pct55, personal data held by pct55 may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that your data remains protected in accordance with the standards set out in this policy.

6. Cookies and Tracking Technologies

pct55 uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and gather analytics data. The cookies we use fall into three categories:

• Essential cookies: required for the platform to function correctly, including maintaining your session when you are logged in and remembering your language preference. These cannot be disabled without impairing platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how visitors use the platform, including which pages are visited most frequently and where users encounter errors. This data helps us improve the platform experience.
• Preference cookies: used to remember your settings and preferences on the platform, such as display preferences and notification settings, so you do not need to re-enter them on each visit.

Most mobile browsers allow you to control cookie settings through your browser or device preferences. Please note that disabling essential cookies may affect your ability to use certain features of the pct55 platform, including maintaining your login session.

7. Data Retention

pct55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. In practice, this means that account data is retained for the duration of your account's active life and for a period after account closure sufficient to meet our legal and compliance obligations, including anti-money laundering record-keeping requirements.

Transaction records are typically retained for a minimum period as required by applicable financial regulations. Communications data, such as support chat transcripts and email records, are retained for a period sufficient for quality assurance and dispute resolution purposes. Analytics data is aggregated and anonymised as soon as reasonably practicable and does not identify individual users once processed.

8. Data Security

pct55 takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the pct55 platform, secure storage of account credentials using industry-standard hashing techniques, access controls that restrict employee access to personal data on a need-to-know basis, and regular security reviews of our platform infrastructure.

While pct55 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will take prompt action to contain the breach, assess its impact, and notify affected users and relevant authorities as required by applicable law.

9. Your Rights

As a user of the pct55 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the pct55 support team at [email protected] with the subject line "Data Rights Request" and a clear description of your request.

• Right of access: you may request a copy of the personal data pct55 holds about you, along with information about how that data is being used and with whom it has been shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right of erasure: in certain circumstances you may request that pct55 delete the personal data it holds about you. This right is not absolute and may be limited where we are required to retain data to comply with legal obligations or for the establishment, exercise, or defence of legal claims.
• Right to restrict processing: you may request that pct55 restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: you have the right to object to processing of your personal data where that processing is based on legitimate interests or is carried out for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.

pct55 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are providing information to the correct person.

10. Children's Privacy

The pct55 platform is strictly intended for persons aged 21 and above. pct55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered an account on pct55, please contact us at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links

The pct55 platform may contain references to third-party services, such as payment providers. pct55 is not responsible for the privacy practices or the content of any third-party services. We encourage you to review the privacy policies of any third-party service providers you interact with in connection with your use of pct55, particularly payment method providers such as bKash, Nagad, and Rocket, whose own privacy policies govern how they handle your data.

12. Changes to This Privacy Policy

pct55 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last updated" date at the top of this page. Your continued use of the pct55 platform following the publication of any updated policy constitutes your acceptance of the changes. We recommend that you review this page periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pct55 handles your personal data, please contact our support team. Email: [email protected]. Our support team is available 24 hours a day, 7 days a week. Please mark your message with the subject "Privacy Enquiry" and include your registered account username to help us locate your records and respond efficiently.