Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At pct55, responsible gaming is not a checkbox — it is a core value. We believe that every player in Bangladesh deserves access to practical tools that help them stay in control of their time and money. Our platform is designed from the ground up with player wellbeing in mind, and we back that commitment with real features that anyone can activate directly from their account settings.

Gambling is intended to be a form of entertainment. If you ever feel that betting is no longer enjoyable, or that you are spending more than you intended, pct55 has a range of safeguards in place to help you pause, limit, or stop your activity — quickly and without judgment.

Tools to Keep You in Control

Self-Exclusion in Detail

Self-exclusion is one of the most effective tools available for players who feel they need a break from gambling. When you activate self-exclusion on pct55, your account is suspended for the duration you choose — whether that is a short period of several weeks or a longer-term exclusion of six months or more. During the exclusion period you will not be able to log in, place bets, or make deposits.

To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the duration you would like. Our team will process your request promptly. Once self-exclusion is activated, the period cannot be reduced or cancelled early — this is by design to protect you during a vulnerable time.

Deposit Limits — Spend Only What You Plan

Setting a deposit limit is a straightforward way to ensure that you never deposit more than you are comfortable with over a given period. pct55 supports three types of deposit limits that you can set independently or in combination:

• Daily deposit limit: a maximum amount you can deposit within any single 24-hour period, calculated from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: a rolling seven-day cap on total deposits, reset every Monday at midnight BST.
• Monthly deposit limit: a calendar-month ceiling on total deposits, reset on the first day of each month.

Deposit limits take effect immediately when set and can be lowered at any time with instant effect. Increasing a deposit limit requires a 48-hour cooling-off period before the change takes effect — this protects you against impulsive decisions made in the heat of the moment. To set or adjust a deposit limit, contact our support team or access the responsible gaming section of your account.

Time-Out and Cooling-Off Periods

Sometimes all a player needs is a short break. pct55's time-out feature allows you to suspend your account for a defined period — from 24 hours up to six weeks — without permanently closing it. During a time-out you cannot log in, bet, or make deposits. Promotional communications are also paused for the duration. At the end of the time-out period your account automatically reactivates.

If you need a time-out, contact pct55 support at [email protected] with the subject "Time-Out Request" and your preferred duration. Our team processes these requests as a priority — typically within one hour during normal support hours. Time-out periods cannot be shortened once activated.

Reality Checks — Staying Aware of Time

When you are engaged in a game it is easy to lose track of time. pct55 provides optional reality check reminders that appear on screen at intervals you choose — for example, every 30, 60, or 90 minutes. Each reminder shows you how long your current session has lasted and gives you the option to continue playing or end your session.

Reality checks are not a mandatory feature but we strongly encourage all pct55 players to enable them. The few seconds it takes to read a reminder can make the difference between a controlled, enjoyable session and one that lasts longer than intended. You can configure reality check intervals through your account settings or by contacting support.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and it is not always easy to recognise in yourself. If you notice any of the following signs, we strongly encourage you to use one of the responsible gaming tools available on pct55 or to contact our support team for confidential guidance:

• You are spending more money on gambling than you originally intended or can comfortably afford.
• You are borrowing money, selling possessions, or missing bill payments in order to fund gambling activity.
• Gambling is occupying a large portion of your thoughts throughout the day, even when you are not playing.
• You find yourself chasing losses — betting more to recover money you have already lost.
• Your gambling habits are causing stress, anxiety, or conflict with family members or close friends.
• You are hiding or lying about the amount of time or money you spend on gambling.

These are warning signs that gambling may be moving from entertainment to a problem. There is no shame in recognising them early. The tools and support available through pct55 are there precisely for moments like these, and using them is the right and responsible decision.

Quick Self-Assessment

Honest answers to these four questions can help you understand your current relationship with gambling. There are no right or wrong answers — only an honest reflection of your situation.

If you answered yes to any of the above questions, please do not hesitate to contact pct55 support or use one of the tools described on this page. Taking action early is always better than waiting.

Protecting Young People

pct55 takes the protection of young people extremely seriously. Our platform requires all users to confirm they are 21 years of age or older at registration, and accounts are subject to age verification as part of the KYC process. We use automated and manual screening to detect and close accounts opened by underage individuals.

If you share a device with children or young people, we strongly recommend enabling parental controls on that device to prevent access to gambling websites. Many mobile devices and home broadband providers in Bangladesh offer free parental control tools that can be activated in the device or router settings. Keeping your pct55 account credentials private is also essential — do not share your login details with anyone, including family members.

Get Support — We Are Here to Help

If you feel that gambling is becoming a problem for you or someone you care about, please reach out. pct55 support is available 24 hours a day, 7 days a week. All responsible gaming enquiries are treated with complete confidentiality — there is no judgment, only support.

Beyond pct55's own support, if you or someone you know in Bangladesh is struggling with gambling-related difficulties, speaking with a trusted family member, doctor, or mental health professional is always a positive step. Taking care of your wellbeing is more important than any game.